FAQ'S - Kids Safety GPS Touch Screen Smartwatch


Amazing Features:

  • Full Color Touch Screen
  • SOS emergency call function, can simultaneously call 3 emergency numbers.
  • Real-time GPS monitoring positioning / base station aided positioning support for single positioning and continuous tracking.
  • Real-time trajectory tracking accurate to seconds. Up to 3 family members can track kids device. 
  • Support SMS / computer platform / mobile client queries, SMS and Internet query location information, Google plane and satellite map.
  • Emergency alarm / alarm / electronic fence / low battery alarm / history track record, playback.
  • Remote monitoring, high sensitivity of the microphone, you can not disturb the case of the listener monitoring.
  • Phone book, can connect to 10 family members.
  • Alimentary grade silica gel. Perfectly safe for your kid, toxin free cooking quality (has been certified).
  • Remote Shutdown

More Functions Info:

  • Chatting Records: Enjoy chatting by text and voice any time any where, click records to check again, support group chat
  • Ultra-low power consumption: Ultra-high integration; Adopt 4 modes locations(Beidou, GPS, LBS, WIFI); More precise location,
  • Touch to Make Friends: Easy operation, just touch watches to add each other as friends!
  • New Dynamic UI:  more vivid, directly touch screen to operate some functions.
  • Support IOS & Android two-way conversation with the phone intercom
  • GEO-fence alarm: On the map of the app to set up the child’s activity area, once the child out of the preset area will trigger the alarm and notify you through the app.
  • Precise positioning: Children gps watch use the top global positioning technology, fusion of GPS&AGPS&LBS triple function, help your precise locate the child’s geographical location.
  • SOS: Smart watch set a number, press SOS button for 3 seconds, you can call and send alarm messages to the phone number.
  • Low power alarm: Power less than 20%, the gps watch can send the alarm information to the central number.
  • App download: Use a mobile phone to scan the two-dimensional code on the box or the instruction manual, and then download the app.
  • Setting use time: Parents can set up class time in the app to prohibit the call, to prevent the children to play in class.

Specifications:

  • This Kids Safety GPS Tracker works worldwide. You only have to insert a MICRO SIM CARD from your local phone company. This device operates as a small cellphone. 
  • Medium waterproof protection. Kids can splash it. Not manufactured to swim with it or to go under the shower. It is made to resist every day water use. The USB port is protected for external water, if this silicone protection is not closed properly, water can come in. If it is plunged into water, for long time, water can come in by this plug space. This device was tested under water by our supplier and it continuous to work properly. 
  • For wrist diameter from 12cm to 17cm / 4.7 to 5.9 in
  • SIM card: Mirco SIM card
  • CPU: MTK2503D, 260MHZ
  • Display: 1.22 inch TFT Colorful display
  • GPS: BD2,1561.098MH/L1,1575.42MHZ C/A code
  • Operating System: MTK G
  • WIFI Location:Support
  • Color: Pink,Yellow,Blue
  • Product size: 35 x 42 x 15 mm
  • Battery: Lithume batter  400 mAH
  • Speaker: 8Ω/0.5W speaker x 1
  • MIC: Built-in hi-fi MIC
  • Communication: GSM,GPRS
  • Bluetooth: BT3.0,BT4.0(With optional)
  • location: GPS,AGPS,Beidou Positioning,LBS,WIFI Positioning(With optional).
  • Physical buttons: POWER ON_OFF Key,SOS button,volume+,volume-

Package includes:

  • 1* Kids Safety GPS Touch Screen Smartwatch
  • 1* Cable/Plug
  • 1* Manual/Instructions

FAQ'S:

*What’s the SIM Card Size and Function is needed?

This kids GPS watch supports only Micro SIM Card, and need GSM(2G) network for data communication and you have to enable Caller ID for the card then unknown number can not be get through

*Why enable caller ID service is necessary?

If there is no caller ID service for the SIM card in the watch, all unknown number can call in, it will weaken the security guard.

*How to install the SIM card?

You just need to: open the silicone cover and insert the card in the side slot (chip facing up). The signal will display on screen and Time/ date will automatically update after connecting to the network.

*I need some help with the SIM CARD Information. Which companies' MICRO SIM CARDS are compatible with this smartwatch?

This smart watch will only work with GSM networks: GSM850/900/1800/1900MHz. It's unlocked for worldwide use. Please ensure local area network is compatible. CLICK HERE for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

For Canada these are the companies that have GSM networks:

  • ROGERS/ FIDO/ Dryden Mobility/ Execulink Telecom Inc/ Lynx Mobility Inc/ MTS Inc/ Ruralcom Corporation/ Wightman Telecom Ltd/ TBayTel/ and much more: CLICK HERE

For United States these are the companies that have GSM networks:

  • AT&T/ Airadigm Communications/ ASPENTA/ Broadpnt/ West Central Wireless/ CTC Telecom Inc/ i Wireless/ Viaero Wireless/ T-Mobile USA/ US Cellular/ West Link Communications/ and much more: CLICK HERE

For Australia these are the companies that have GSM networks:

  • YES OPTUS/ Telstra Mobile Net/ Vodafone Hutchison Australia Pty Limited

For other countries these are the companies that have GSM networks:

*How do i sync the Kids GPS?

While you insert the GSM network Micro Sim Card  into the watch the phone function is automatically available. 

Now for configuring all GPS functions two codes need to be sent by text message to the watch micro sim card to connect, please follow this simple procedure:

CANADA:

In Canada, the only operator we recommend is FIDO

Here is a simple procedure to enable your new watch on the Fido network

  1. Insert the activated SIM card in the watch (under the battery)
  2. From the phone that you wish to connect to the watch, send the two following text messages to the phone number attributed to the new SIM card

First text message:           pw,523681,ip,54.153.6.9,8001#

  1. Wait for an answer message, then send this second code and wait again:

Second text message:           pw,523681,apn,internet.fido.ca,,,302370#

  1. Restart the watch.

Here you go, it should work, you can now synchronise with your smartphone and enable all the functionalities.

USA: 

In the USA, the only operators we recommend are AT&T and T-MOBILE.

Here is a simple procedure to enable your new watch these network :

 

  1. Insert the activated SIM card in the watch (under the battery)
  2. From the phone that you wish to connect to the watch, send the two following text messages to the phone number attributed to the new SIM card. Send the codes attributed to your operator :

AT&T Mobility

First text message:           pw,123456,ip,54.153.6.9,8001#

  1. Wait for an answer message, then send this second code and wait again:

Second text message:        

   pw,123456,apn,wap.cingular,wap@cingulargprs.com,cingular1,310410#

  1. Restart the watch.

 

T-MOBILE

First text message:           pw,123456,ip,54.153.6.9,8001#

  1. Wait for an answer message, then send this second code and wait again:

Second text message:           pw,123456,apn,internet2.voicestream.com,,,310160#

  1. Restart the watch.

 

Here you go, it should work, you can now synchronize with your smartphone and enable all the functionalities.

AUSTRALIA: 

In the AUSTRALIA, the only operators we recommend are

Here is a simple procedure to enable your new watch these network :

  • Optus,
  • Telstra
  • Vodafone

 

  1. Insert the activated SIM card in the watch (under the battery)
  2. From the phone that you wish to connect to the watch, send the two following text messages to the phone number attributed to the new SIM card. Send the codes attributed to your operator :

OPTUS

First text message:           pw,523681,ip,54.169.10.136,8001# 

  1. Wait for an answer message, then send this code and wait again:

Second text message:           pw,123456,apn,internet,,,50502#

TELSTRA

First text message:              pw,523681,ip,54.169.10.136,8001# 

  1. Wait for an answer message, then send this code and wait again:

Second text message:             pw,123456,apn,telstra.internet,,,50501#

VODAFONE

First text message:              pw,523681,ip,54.169.10.136,8001# 

  1. Wait for an answer message, then send this code and wait again:

Second text message:              pw,123456,apn,vfinternet.au,,,50503#  

OR OTHER POSSIBLE SECOND MSG (if not working)                 pw,123456,apn,vfinternet.au,,,50507# 

  1. Restart the watch.

 

Here you go, it should work, you can now synchronise with your smartphone and enable all the functionalities.

 If you have further issues we encourage you to directly contact the customer service of the manufacturer:

For connecting support please contact:  dennis.nxr@gmail.com 

*Is this smartwatch WATERPROOF?

Kids Safety GPS Touch Screen Smartwatch is not manufactured to swim with it or to go under the shower. It is made to resist normal water use. Kids can splash it. The USB port is protected for external water. But if it is plunged into it, for long time, water can come in by this plug space. This device was tested under water by our supplier and it continuous to work properly. 

*****NOTE: We do not guarantee product replacement if plunged into water.*****

*How do SOS emergency alert works?

When meet emergency, children can press SOS button for 3 seconds, to call family number directly.

* How do SOS button works?

If the kids in dangerous or in urgent situation, touch and hold SOS button, then the phone watch will call the SOS phone number 1 and phone number 2 and then phone number 3 till there are someone pick up the phone. And It will circulate for 2 times then call ends

*What is the distance of the electronic fence? How does it works?

You choose the radius of the safety area for your kid, using the map on the app. The smallest radius of the fence is 200 meters and can go up to 2 km. Alert will happen when the children are outside the fence, to let you know they can be moving to an unsafe area.

*How do anti-lost function works?

When Kids Safety GPS Touch Screen Smartwatch is activated on the app, it detects children movement. If it falls from children arm, the smartwatch send an alert to your cellphone. The watch
will ring for 1 minute so that you can find it out.

Same alert will be sent if someone takes away the Kids Safety GPS Touch Screen Smartwatch from your kids wrist.

*How accurate the map localisation is?

It is a real-time location, depending on your internet connection you can have some seconds of delay.

*How does the positioning works?

Till now, for all the kids GPS watches in the market, there are 3 ways to locate your kids, which are GPS mode, Base station mode, WIFI mode. -Base station mode. Get the position by the signal transmitter, and it is a general location might be inaccurate. -GPS Mode. Get the position by satellite , it is the most accurate method. -WIFI Mode. This method is to use WIFI Module to search out nearest WIFI hotspot which has a corresponding Mac address. Then it will match the Mac address with the location data base which is provided by map server provider. Then positioning finished.

*How do Two-way Phone Calls works?

Make a phone call on the watch: After you created account in the app, then you can add contact number for the watches in Setting –Contacts, where you list max 10 numbers. Beside this, you can also add urgent number ( 3 Familiarity Number) in SOS setting  

*How to do voice monitoring works?

You need to fill into the phone number which you used to monitor the watch, then you can send voice message to the kids watches. Q: Does this kids watch support to send free voice message? Yes, the function is just like to send voice message on WhatsApps

*Does it has Health Functions?

Yes, you can track the amount of steps your kid does in a day with the pedometer function. That will help you know if your kid needs to exercise more to maintain his physical and mental health.

You can also track sleep quality, and sleep duration. 

*Is the silicone safe for my kid?

Perfectly safe for your kid, toxin free it's cooking quality silicone (has been certified).

*Is this watch is compatible with Android and iOS system?

Yes it is. You can download Android or IPhone app.

*How do I download the APP?

Scan the QR code to download the SeTracker APP

setracker

Demo Account: wonlex, Password:wonlex88

 How To Use:

  1. Scan QR code on the packing box and which is always you can find at the button of boxes.
  2. Downlad the APP "Setracker"  and Register Account.
  3. Scan or enter into the device ID.Each device has only one unique ID, it can be only be used once, and it is the access to connect between watch and phone.
  4. Choose language and server location. After you scan the device ID and fill into the account name and password. You got to choose the language and server in you area before you finish it. The language we have now are: English, Türkiye, Português,Español,Deutsch. And there are 5 sever around world now, they are Hong kong, Asia and oceania, North America, South America, Europe and Africa. 

Problem resolution:

 *The kids GPS Watch can get connected with the phone, but for calls from the phone, the watch is in busy line. How to solve this?

First of all, please confirm whether you have set the number in the Familiarity Number list Secondly, Please check whether the SIM card in the watch have the Caller ID service, if it does, please check whether the number is also in the contacts list. Thirdly, The setting of family Number should be adhere to the result showed, if the number is short number then you just set as it displayed Last, please make sure, Whether you set Do not disturb Time for the watch, if you did, then you can get connected only outside the time.

*Kids watches and phones are free to call each side, but the watch can not hear the voice from the phone.

Please make another call. And during the conversation, push button 1 to add up the volume to the highest. Normally it will work.

*How can retrieve my device ID if I lost it?

If you lost the Device ID number, you can retrieve it from the IMEI number, cut off the first 4 and last one digits, then you will the 10 number device ID.

*Why my unique ID will be existed?

The ID number is consistent, some customers do not use their ID number correctly, but use others by mistake, then you might be the one whose unique ID already existed. Please tell us the ID numbers,We will reset the ID on the server.

*How to retrieve my account, if I lost the account name and password?

You only need to offer us the ID number, then we can locate your device. After the data being cleared, then you can create another new account.

*Why the watch can't connect to the internet?

  1. Please make sure SIM card support "GSM" and installed ok,the gprs works fine.
  2. Make sure you choose the right server, If not, It can't connect to server. Please contact us to modify it.
  3. If it still don't works, that's the APN problem, contact us to solve it (info@iwonlex.com).
  4. Before contact us, please edit the sms commander on your phone and send it to the watch,”pw,123456,ts#” We need the message returned to solve the problem.

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